Organisations, Social Media, and Knowledge Management
Social media play a relevant role as the basis to most processes related to information transfer as well as knowledge creation and transfer. In order to optimise those processes in organisations, knowledge management needs to take into account essential functions of social media. In this article, we describe some of the specific mechanisms by which a social media structure influences the effectiveness of information transfer and knowledge creation and transfer. Based on this, we put forward some considerations on the most suitable features of social media to meet organisational objectives. Knowledge management must be able to use existing social media and, if possible, to have those media adopt the most adequate structure.
ODS
Agustí CanalsBSc and MSc in Physics from the Autonomous University of Barcelona (UAB). MBA and PhD in Management Sciences from ESADE (Ramon Llull University). He was a visiting researcher at the Warwick Business School of the University of Warwick, the Wharton School of the University of Pennsylvania, and the Saïd Business School of the University of Oxford. His current research focuses on topics relating to the strategic management of information and knowledge, social media, competitive intelligence, innovation and complexity in organizations. He is the head researcher for the consolidated research group KIMO on the management of information and knowledge in organizations, and he directs the Master in Strategic Management of Information and Knowledge in Organizations at the UOC.
