eCommerce platforms are becoming increasing significant players in the global economy, modifying shopping and consumption habits, and having a decisive impact on the market in terms of distribution, manufacture and the provision of logistics services.

The consolidation and improvement of eCommerce is underpinned by guaranteeing excellence throughout the user experience, from the shopping process right through to the final delivery of the product or service requested. In this respect, logistics is a key factor.

Amazon’s penetration in households has strongly shaken up the scene in terms of the competition. It has forced large retailers (and manufacturers) to provide a response that fulfils shoppers’ new service expectations, triggering a gruelling race to take control of the value chain and the customer experience.

In this article, the authors analyse the current panorama, the repercussions for the supply chain and the trends emerging in terms of eCommerce platform, identifying areas of opportunity generated by increasingly demanding customer expectations.