Airbnb is the most valuable tourism company in history and an epitome of the platform economy in tourism. Since 2020, together with the entire tourism sector, it has experienced the crisis caused by the COVID-19 pandemic. The paper presents the context for the current international research on Airbnb by describing the origin, current state, and possible developments of the platform offer during and after the pandemic. The data on the global Airbnb offer in 2018, 2019, and 2020 comes from web-scraping the platform website. It shows that the dynamic growth of accommodation supply stopped in the last year. The platform offer has continued to disperse geographically towards less saturated markets and rural areas during the pandemic period. Entire flats and apartments have been continuously growing in dominance in the structure of the listing, while the slower growth in the percentage of multihosts’ listings indicates a slowdown in the process of the professionalisation of the platform offer.
This paper examines some key changes to Airbnb's travel philosophy, protocols and standards since the outbreak of the COVID-19 pandemic. It reflects on how the climate of uncertainty imposed by the global health crisis has induced Airbnb to promote among its users a new ethos of flexibility, adaptability, liability and long-term commitment. In particular, we discuss how new protocols and regulatory measures have engendered a culture of uniformity and transparency regarding issues of health and safety, but also concerning social interactions, personal communication, labour, and the conduct of everyday life of Airbnb's hosts and guests. The article also highlights that the changes implemented by the platform have not gone unchallenged and how some of the protests against the new measures and protocols were manifested via the Airbnb Community Center. We conclude with a few considerations about possible future directions of the Airbnb hospitality machinery and their potential consequences on the post-pandemic landscapes of travel and tourism.
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