The exponential growth of e-commerce, driven in part by the pandemic and new consumer habits, has highlighted the need to rethink the current model of urban freight distribution (UFD). The more online shopping is generated, the more home delivery is required with its implications in terms of operating costs, traffic, parking, and pollution. Urban logistics, and in particular the last mile, have become one of the main focuses of attention for public administrations and logistics operators in order to minimize these externalities. However, there is still a long way to go to optimize the new logistics processes to the requirements of the new distribution channel. Administrations need to start taking action with the help of logistics operators and citizens. These actions must be carried out quickly and in a consensual manner with all the parties involved, as only then will it be possible to define a sustainable urban logistics model that has continuity over time.
eCommerce platforms are becoming increasing significant players in the global economy, modifying shopping and consumption habits, and having a decisive impact on the market in terms of distribution, manufacture and the provision of logistics services.
The consolidation and improvement of eCommerce is underpinned by guaranteeing excellence throughout the user experience, from the shopping process right through to the final delivery of the product or service requested. In this respect, logistics is a key factor.
Amazon’s penetration in households has strongly shaken up the scene in terms of the competition. It has forced large retailers (and manufacturers) to provide a response that fulfils shoppers’ new service expectations, triggering a gruelling race to take control of the value chain and the customer experience.
In this article, the authors analyse the current panorama, the repercussions for the supply chain and the trends emerging in terms of eCommerce platform, identifying areas of opportunity generated by increasingly demanding customer expectations.