The exponential growth of e-commerce, driven in part by the pandemic and new consumer habits, has highlighted the need to rethink the current model of urban freight distribution (UFD). The more online shopping is generated, the more home delivery is required with its implications in terms of operating costs, traffic, parking, and pollution. Urban logistics, and in particular the last mile, have become one of the main focuses of attention for public administrations and logistics operators in order to minimize these externalities. However, there is still a long way to go to optimize the new logistics processes to the requirements of the new distribution channel. Administrations need to start taking action with the help of logistics operators and citizens. These actions must be carried out quickly and in a consensual manner with all the parties involved, as only then will it be possible to define a sustainable urban logistics model that has continuity over time.

The objective of this article is to analyze the evolution of logistics in three different contexts: past, present and future. By looking at where the concept of logistics began and the point it has now reached, we can understand and better anticipate the trends and logistical challenges of the future. We live in an era where digitalization is increasing rapidly, which enables us to obtain more data, more transparency, a greater capacity for anticipating change and a greater automatization of processes. In addition, the health crisis of COVID-19 has only accelerated the use of electronic devices and online tools, as shown by the increasing figures in e-commerce over the last two years. However, the pandemic has also shone a spotlight on the need to rethink the current logistical model. Aspects such as globalization, sustainability, resilience or security throughout the supply chain are in question. In this changing context, the skills and competencies of logistics professionals will undoubtedly decide future success.